Description
We engage in dialogues daily in various forms, whether they are meetings, negotiations, sessions, or interviews. It always revolves around asking precise questions and presenting convincing arguments. The manner in which we inquire shapes the atmosphere of the dialogue.
This is a demo course. Demo courses are not conducted.
Demo course bookings have no cost implications.
Professional questioning techniques and a keen sense of empathy for conversation partners are essential skills for engaging dialogues.
Target Audience
This course is designed for anyone looking to improve their communication skills, whether in a professional, social, or customer service context. No prior experience is required. Learn the fundamental rules of dialogue, reflect on your style, and enhance your persuasiveness.
Methodology
Input sessions, instructional conversations, interview techniques, quick-wittedness and argumentation exercises, video feedback
Content
Dialogue Techniques 1: The Basics
- Introduction to communication theory
- Understanding the sender-receiver model and feedback
- Active listening and empathetic communication
- Nonverbal communication and body language
Dialogue Techniques 2: Advanced Techniques
- Questioning techniques and conversation management
- Conflict management and handling difficult conversations
- Managing emotions in communication
- Giving and receiving feedback
Dialogue Techniques 3: Application in Various Contexts
- Professional communication and teamwork
- Customer-centric communication in service
- Social interaction and relationship management
- Practical exercises and case studies
Course Duration
The Basic Dialogue Techniques 1-3 course spans over a period of 8 weeks, with a two-hour instructional session held each week.
Instructors
Hans Bigler, Chief Moderator at TeleFrankfurt Paul Rogger, Management Trainer
Completion
Upon successful completion of the course, participants will receive a certificate attesting to their acquired skills in dialogue techniques.