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Description 

We engage in dialogues daily in various forms, whether they are meetings, negotiations, sessions, or interviews. It always revolves around asking precise questions and presenting convincing arguments. The manner in which we inquire shapes the atmosphere of the dialogue.

This is a demo course. Demo courses are not conducted.

Demo course bookings have no cost implications.

Professional questioning techniques and a keen sense of empathy for conversation partners are essential skills for engaging dialogues.

Target Audience

This course is designed for anyone looking to improve their communication skills, whether in a professional, social, or customer service context. No prior experience is required. Learn the fundamental rules of dialogue, reflect on your style, and enhance your persuasiveness.

Methodology

Input sessions, instructional conversations, interview techniques, quick-wittedness and argumentation exercises, video feedback

Content

Dialogue Techniques 1: The Basics

  • Introduction to communication theory
  • Understanding the sender-receiver model and feedback
  • Active listening and empathetic communication
  • Nonverbal communication and body language

Dialogue Techniques 2: Advanced Techniques

  • Questioning techniques and conversation management
  • Conflict management and handling difficult conversations
  • Managing emotions in communication
  • Giving and receiving feedback

Dialogue Techniques 3: Application in Various Contexts

  • Professional communication and teamwork
  • Customer-centric communication in service
  • Social interaction and relationship management
  • Practical exercises and case studies

Course Duration

The Basic Dialogue Techniques 1-3 course spans over a period of 8 weeks, with a two-hour instructional session held each week.

Instructors

Hans Bigler, Chief Moderator at TeleFrankfurt Paul Rogger, Management Trainer

Completion

Upon successful completion of the course, participants will receive a certificate attesting to their acquired skills in dialogue techniques.

Course Copy from Copy from Copy from Copy from Copy from Copy from dialogue strategies part 1-3
Available places 15
Date 25.10.2024 – 20.12.2024
Weekday Fri
Price CHF 220.00 – 250.00
Registration deadline 24.10.2024 22:55
Status Open for registrations
Contact edoobox Beispiel Business Solution
Kirchweg 24
3366 Bettenhausen
Tel. +41 (0)32 513 73 00
www.demo-edoobox.com
No. Date Time Description
1 25.10.2024 08:00 – 10:00 Dialogtechnik I
2 01.11.2024 08:00 – 10:00 Dialogtechnik I
3 08.11.2024 08:00 – 10:00 Dialogtechnik I
4 15.11.2024 08:00 – 10:00 Dialogtechnik II
5 22.11.2024 08:00 – 10:00 Dialogtechnik II
6 29.11.2024 08:00 – 10:00 Dialogtechnik II
7 06.12.2024 08:00 – 10:00 Dialogtechnik III
8 13.12.2024 08:00 – 10:00 Dialogtechnik III
9 20.12.2024 08:00 – 10:00 Dialogtechnik III