Decision making under complex conditions

Business revolves around making decisions, often risky decisions, usually with incomplete information and too often in less time than we need. Executives at every level, in every industry, are confronted with information overload, less leeway for mistakes, and a business environment that changes rapidly. In light of this increased pressure and volatility, the old-fashioned ways of making decisions – depending on intuition, common sense, and specialized expertise – are simply no longer sufficient.

A lot of managers limited themselves to gathering information, then making a largely intuitive decision, or simply describing an implementation process (as though a decision had already been made).

So how can leaders, executives and consultants make decisions that match today’s complexity, taking and coordinating many different viewpoints? And, indeed, how do you make decisions in VUCA conditions when the outcome is necessarily uncertain and cannot be predicted.




In this workshop we focus on the different skills necessary for linear decision making as opposed to skills needed in VUCA conditions. We learn about virtuous cycles — iterating positive feedback loops, distributed decision making in participative environments, and focus on capacity building in the following areas:

  • collaborative capacity: the ability to bring together diverse perspectives to develop inclusive, innovative, and effective solutions,

  • contextual thinking: the ability to consider problems in terms of the broader systems and contexts in which they are embedded, and

  • formal decision making processes: The decision-making process scale focuses on the nature of your decision-making goal and the general process you employ to achieve it.



  • Interactive lecture on decision making with various dilemmas

  • Individual reflections, peer exercises

  • Presentation of various processes

Target group:

Senior executives with responsibility for larger organizational leaders Units & organizational consultants with a view to large-scale transformations, change agent, coaches. Decision makers at all organizational levels.



Johann Entz-von Zerssen. Associates of Leadership Choices and Expert in Leadership Development, Coaching & Sensemaking. As a coach he understands his role to be the assistant to his clients to step into the space of their 'being' wholeheartedly, to be able to face the challenges life throws at them every day.


Language: English

Faculty: Karsten Drath

“The quality of a decision cannot be solely judged based on its outcome”

Start date 24.10.2019
Time 10:00 – 18:00
Price € 800,00
VAT excl.
Registration deadline 10.10.2019
Number AC19.53 B
Place Wiesbaden
Luisenplatz 1
65185 Wiesbaden
No. Date Time Leader Description
1 24.10.2019 10:00 – 18:00 Johann Entz-von Zerssen Decision making under complex conditions